Helpdesk

Helpful User procedures

Resetting your helpdesk password
Click on the following URL: helpdesk.viawire.net This will take you to the following page. Click on the "Forgot your password?" This will brin...
Fri, 28 Feb, 2020 at 4:08 PM
How to Check Helpdesk Ticket Status
  Click on the following URL: helpdesk.viawire.net This will take you to the following page. Enter your credentials (Email and Password) then click LOG...
Fri, 4 Jun, 2021 at 2:53 PM
Set Acrobat Reader or Acrobat your default PDF program on Windows 10
Steps to make Acrobat Reader DC or Acrobat DC your default PDF program:      Right-click the thumbnail of a PDF file, and then choose Properties. ...
Thu, 3 Jun, 2021 at 4:07 PM
Changing Microsoft Password
  Log into Office.com to opening and internet window and navigating to the following URL: www.office.com Click Sign In   You will be prompted to en...
Fri, 4 Jun, 2021 at 2:54 PM
How to log a Helpdesk ticket with Via Wire
  Click on the following URL: helpdesk.viawire.net This will take you to the following page. Enter your credentials (Email and Password) then click LOG...
Fri, 4 Jun, 2021 at 2:52 PM
Updating contact details
Click on the following URL: https://support.viawire.net/support/home   This will take you to the following page. Click LOGIN        The following page...
Fri, 4 Jun, 2021 at 4:12 PM
Logging into One Drive
  The icon showing that One Drive is active is located in the bottom right hand side of the screen.   One drive not active   One Drive Active (Cloud ...
Mon, 14 Jun, 2021 at 12:47 PM
Syncing files on Office.Com via Sharepoint
  Log into Office.com to opening and internet window and navigating to the following URL: www.office.com Click Sign In   You will be prompted to en...
Mon, 14 Jun, 2021 at 1:05 PM