Click on the following URL: https://support.viawire.net/support/home

 

This will take you to the following page. Click LOGIN 

 

 

 

The following page will appear, Enter your username and password then click LOGIN

 

 

 

 

 

 

The following window will appear, click on edit profile

 

The following screen will be displayed, please make sure that the following highlighted fields are filled in with your details then click save changes

 

 

 

The following screen will appear confirming that the changes have been updated