Click on the following URL: helpdesk.viawire.net

This will take you to the following page. Click on the "Forgot your password?"

This will bring up the following screen

Enter your email address and click on RESET MY PASSWORD

You will see the following message appear. 

Check your email for an email titled Via Wire Ltd password reset instructions and click the reset password link

 

 

The following screen will appear, enter and new password that is at least 8 character long and does not include your username then click UPDATE & LOG IN

 

Once updated you will be redirected to the Via Wire Helpdesk homepage